• Mission-critical,
    cost-effective.

    Our industry-focused support services assure business continuity and provide the most cost-effective operations; making it easier for you to be more competitive and more focused on your company’s core competencies.
  • Shared services,
    shared values.

    We carry your values as we power your services. FMSS is also the support management arm of Philippine Transmarine Carriers (PTC), bearing its DNA of reliable service that has been Moving the World since 1979.
  • Highly qualified,
    highly global.

    Count on expert care and attention in the hands of highly skilled, globally oriented and tech-savvy professionals in the heart of the world’s global outsourcing capital. Make it your strategic advantage.

Beyond Ship Management

We are the ship management support subsidiary of Philippine Transmarine Carriers (PTC) and an independent provider of back office support plus cost management services to various global industries.

Our provision of mission-critical support services is a natural extension of PTC’s mandate to enable the continuous expansion of its unique ship management and maritime solutions, keeping in mind the global communities we serve while leveraging on a disciplined, highly skilled, westernized and English-speaking workforce.
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Vision

FMSS is the preferred value-adding outsourced operations and services provider to the shipping and maritime industries.

Mission

We are a leading provider of extensive back office support processes for a Global Clientele, integrating the latest technological platforms, powered by exceptional Filipino associates and experienced professionals.

Integrity, Accountability, Commitment

Our services are anchored on Integrity, Accountability and Commitment. Through the deep expertise of our well-trained and motivated workforce, we are able to develop fully collaborative partnerships with our clients that help optimize their growth and success.

Sustainability
for All

Together with PTC, our employees and suppliers share our vision and our commitment to sustainability including stewardship over the environment, community welfare, and a holistic approach to Corporate Social Responsibility along with the imperatives of Business Continuity for all our stakeholders.

An Integrated Value Chain

With our headquarters in Manila, Philippines, we service a wide range of requirements including Ship Management, Supply Chain Management, Human Resources Management, Customer Service, Accounting, Travel and Communications, and IT Application Management, powered by highly skilled globally oriented Filipinos renowned as knowledge workers in the country’s vibrant Business Process Outsourcing (BPO) Industry.

Our services further integrate into the PTC Group’s value chain of services that span Shipping, Real Estate, Hospitality and Leisure, Healthcare, Aviation, International Professional Placement, and Energy, Environment and Infrastructure.

Ship Management

We’ve got your back! Ensure each of your vessel’s successful voyage with our complete back office solutions covering Crew Payroll (Home Allotment, Shipboard Pay, Master Payment Order, and Final Settlement), Vessel Accounting (Invoicing, Payment and Bookkeeping), Vessel Procurement (Supplier Quotation, Order Requisition, Delivery of Items or Spare Parts to warehouse and/or vessels), Helpdesk Support (Remote access to Vessel Computer System) and Technical Management (Technical Superintendent to board the vessel).

We train our team to work with various systems according to your distinctive needs and requirements, allowing you more opportunities to concentrate on the core of your business.

  • —   Crew Payroll
  • —   Vessel Accounting
  • —   Vessel Procurement
  • —   Helpdesk
  • —   Technical Management

Human Resources

For the maritime industry, our team manages short to long-term workforce planning, crew scheduling and logistics management for functional departments in Fleet Operations.

Through skillful and reliable execution of these tasks, the accurate transmission of contracts and timely arrival of qualified applicants are ensured, resulting in efficient and cost-effective vessel operations.

  • —   Manpower Sourcing and Recruitment
  • —   Compensation and Benefits
  • —   Workforce Planning and Scheduling
  • —   Pre-Employment Medical Exam
  • —   Training

Supply Chain Management

We manage the procurement of ship spare parts and related materials, food and beverage supplies and other logistical requirements. Through this service, ship managers are assured that the right products and services, at the best prices available, are delivered to their vessels when they want it and where they want it.

  • —   Purchase Order Processing
  • —   Vendor Sourcing and Management
  • —   Invoice Processing and Monitoring
  • —   Order Track and Fulfilment
  • —   Inventory Management

Accounting Services

We look after all back office operations to assure their timely and accurate delivery plus, provide financial information that aid Principals in making sound management decisions.

  • —   Preparation of Financial Statements
  • —   Accounting Systems Management
  • —   Invoice Tracking, Processing and Monitoring
  • —   Payroll Services
  • —   Bookkeeping Services

IT Application Services

The Ship management and maritime industries are aided profoundly today by different kinds of technologies that not only ensure safer and more efficient global operations, but also make life on board more comfortable, covenient and manageable than ever before.

From navigation and communications systems, to multiple engine, fuel, power, climate, temperature control, maintenance, supplies, cargo operations, transfer and others, IT systems need constant monitoring, record-keeping and analysis.

We work together with a strong base of topnotch developers and experienced IT professionals capable of servicing routine monitoring, maintenance as well as the more critical-mission aspects of IT for ship operations.

  • —   Application Development and Maintenance
  • —   IT Helpdesk
  • —   Desktop Support
  • —   Network Operations
  • —   Software Product Development
  • —   IT Infrastructure
  • —   Web Design
  • —   Quality Assurance and Systems Testing
  • —   Mobile Application Development
  • —   Data Analytics

24/7 Contact Center and Crew Assist

Emergencies such as adjustments in travel and hotel requirements, last minute scheduling and port logistics changes, immigration problems and other concerns are promptly addressed by dedicated administrators available at any given time, 24 hours a day and 7 days a week. We stay on top of the situation with genuine care and customer support that understands.

  • —   Emergency ticket requests within six (6) days of travel
  • —   Hotel requests
  • —   Immigration queries
  • —   Last minute OK to board request
  • —   Port agent assistance including ground transfers
  • —   Validation of Employee

Crew assist may extend to crew administration such as payroll and benefits, remittance, health insurance and other financial management concerns.


10 Years of Shared Services

Founded in 2009, our business was established to tap into a new breed of global workers for the critical operational support needs of PTC’s principals and maritime clientele. The company was relaunched in 2018 with a broadened scope of capabilities and in the service of multinational industries.
(632) 887 981 111

Employee Stories

Latest News

Onboard for Greater Workforce Diversity in Shipping

Karen Avelino, PTC Executive Director for Business Development and President of the Philippine Association of Maritime Training Centers, Inc., has been selected by the International Chamber of Shipping (ICS) to be part of its committee on work force diversity.

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PTC Inc. Celebrates "Safety Month" with 2020 BCMS Challenge

PTC Inc. celebrated “Safety Month” last January to help PTC employees develop a deeper understanding of the company’s Business Continuity Management System (BCMS) and embrace their respective roles in the implementation of PTC’s BCM Policy.

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Ambassador’s Corner

This 2019, IMO Maritime Ambassador Carlos Salinas drew focus on strengthening Maritime Education, Government Engagement and Industry Involvement, while paying tribute to the heart and soul of shipping – the Filipino Global Maritime Professional who moves the world in more ways than one.

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